please find the tables in attachment.
 

________________________________

From: [email protected] [mailto:[email protected]] On Behalf Of Yuan 
Yudistira
Sent: 16 December 2010 15:20
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITIL Process Evaluation


table format is not clear, probablt html or image

Thanks

YY
------------



On Thu, Dec 16, 2010 at 6:16 PM, Sudhir Garg <[email protected]> wrote:



        Dear All, 

        I came up with the quick search of some of the open source software's 
around ITIL processes. 

        OTRS is natural choice and top leader among the open source category as 
you can see this supports most of the ITIL processes.

        Please let me know your feedback and alert me if you think there are 
more tools which I can add to this table or there are some  more processes any 
listed open source here can support. 

        I also wanted to know if anyone aware about the tool which can support 
the Financial Management and Release Management processes of ITIL.

        Please respond!! 



                Processes                                                       
                               
        Open Source Solution    IM      PM      CHG     SLM     SACM    RF      
KM      EM      CAP     AVM     FM     
        OTRS    þ       þ       þ       þ       þ       þ       þ               
                       
        RT      þ       þ                                                       
                       
        dotProject      þ       þ                                               
                               
        Savane  þ       þ                                                       
                       
        Liberum HelpDesk        þ       þ                                       
                                       
        Double Choco Latte      þ       þ                                       
                                       
        Zenoss                  þ       þ       þ                       þ       
þ       þ              
        OneCMDB                                 þ                               
                       
        CMDBuild                                        þ                       
                               
        Bcfg2                   þ                                               
                       
        Webmin                  þ                                               
                       
        GroundWork Foundation                                                   
        þ       þ       þ              
        ZABBIX                                                          þ       
þ       þ              
        Hyperic HQ                                                              
þ       þ       þ              
        Cacti                                                                   
þ                      
        Nagios                                                          þ       
þ       þ              
        

        Below is details on the abbreberiation of each processes listed in 
above table: 

        AVM = Availability Management PM = Problem Management 
        CAP = Capacity Management 
        CHG = Change Management RF = Request Fulfillment Management 
        EV = Event Management SACM = Service Asset & Configuration Management 
        FM = Financial Management  
        IM = Incident Management SLM = Service Level Management 
        KM = Knowledge Management 


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Attachment: Vendor-Comparision.xls
Description: Vendor-Comparision.xls

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