Are you using Phone tickets? Or are you talking about the customer web interface potentially? If you are using phone tickets this should to the job. I am not sure since I am also new to OTRS, but maybe it is necessary to do an apache restart.
On Fri, Jan 7, 2011 at 1:26 PM, Armando Irazabal <[email protected]>wrote: > Hi Jan, > > I tried addind the following line > $Self->{CheckEmailAddresses} = 0 > > And email is still mandatory but password is optional. > > Any idea? > > > Message: 5 > Date: Tue, 4 Jan 2011 16:01:45 +0100 > From: Jan R?ssel <[email protected]> > Subject: Re: [otrs] Customers without mail > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > I am using telephone tickets along with disabling the check for email > adresses. > You can deactivite the email check in telephone ticket by adding: > $Self->{CheckEmailAddresses} = 0; > to the Config.pm > > Then you can type in any name for the reporter of the ticket. > Regards, > Jan > > On Tue, Jan 4, 2011 at 3:37 PM, Armando Irazabal > <[email protected]>wrote: > > > Hi everybody, > > > > I need to setup (from agent interface ) a new customer > who > > hasn?t any email account. > > > > > > > > Is it possible? > > > > > > > > Regards > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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