Hello Steve, On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
> Armando, > > The solution we are using is to create a mail "sink". Using Postfix (or any > other mail client) it's fairly easy to set email addresses that just throw > the mail away. > > Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just > gets thrown away. This allows us to have *unique* emails for use as OTRS > customer IDs without the user actually having to have email. > > We did this by configuring Postfix with a virtual-regexp as: > > /^dummy-(.*)@help.bridgend.gov.uk/ devn...@localhost > > And then in aliases: > > devnull: |/usr/local/bin/devnull > > The script then just consists of "cat >/dev/null". We only used a script > because it's cleaner in the aliases files. There are simpler ways of > configuring mail clients, but we found this the cleanest for us as the OTRS > box already had Postfix on it. ... This is a very interesting concept, and a good setup in my humble opinion. How would you feel about documenting this as a howto on the wiki http://wiki.otrs.org/index.php?title=English_Area ? ///shawn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
