Hi Phil, Well, being new in general to trouble ticketing systems, this might sound a little bit silly.
What I'm concerned about, is the ticket length. It is already long enough, with the date and the system ID. But if I set the minimum length to 2 or 3, then reset the counter every month, that would look as I would be maintaining the length. I didn't know that stats check the counter?! Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 1:33 PM, Phil Bieber <[email protected]> wrote: > Hi Muhammad, > just out of curiosity, why would you do that? > Any ticket older than one month would be, I assume, overwritten. What > happens if a tickets needs longer to be resolved? Or the user asks > something about an older ticket? And furthermore, you'll loose all > possibilities to do long term statistics. What is bad about an > ever-increasing ticket counter? > > Cheers > Phil > -- > It might be just possible, by lying very still in a cellar somewhere, > to get through a day without committing a crime. But only just. And, > even then, you were probably guilty of loitering. > - Terry Pratchett: Feet of clay. > > GPG KEY ID (Philipp Bieber): 0x0185E301 > FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301 > Philipp Bieber - [email protected] > > > > On Mon, Apr 25, 2011 at 12:43, Muhammad El-Sergani <[email protected]> > wrote: > > Thanks Oliver, > > Just made a cronjob that would rest the counter, once every month. > > > > Thanks and Best Regards, > > Muhammad El-Sergani. > > > > > > 2011/4/25 Oliver Methfessel [MC] <[email protected]> > >> > >> Hi Muhammad, > >> > >> Am 25.04.2011 00:06, schrieb Muhammad El-Sergani: > >> > > >> > How can I reset ticket counters? > >> > > >> > > >> you'll find the file TicketCounter.log in the otrs installation > >> directory in var/log/TicketCounter.log > >> > >> Greetings > >> > >> Oliver > >> > >> > >> -- > >> Mit freundlichen Grüßen > >> > >> Oliver Methfessel > >> > >> > >> Methfessel Computers > >> Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden > >> Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden > >> Geschäftsführender Inhaber: Oliver Methfessel > >> http://www.methfessel-computers.de > >> > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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