Thanks Ravi and all, for the input. Any idea about when the system performance might get affected? Like after how many tickets, or emails?
It's a CentOS + MySQL @ OTRS 3.0.7 On Tuesday, May 10, 2011, ravi shanker <[email protected]> wrote: > > Ravi Shankar > > > ----- Forwarded Message ---- > From: Oliver Methfessel [MC] <[email protected]> > To: [email protected] > Sent: Mon, 25 April, 2011 8:06:14 PM > Subject: Re: [otrs] How to reset Ticket > counters > > Hi Muhammaad, > > Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: >> Well, being new in general to trouble ticketing systems, this might >> sound a little bit silly. >> >> What I'm concerned about, is the ticket length. It is already long >> enough, with the date and the system ID. But if I set the minimum >> length to 2 or 3, then reset the counter every month, that would look >> as I would be maintaining the length. >> >> I didn't know that stats check the counter?! >> > The TicketID ist the Number on which a ticketing system knows the case > to whom the email belongs. You're right, that the default ticketformat > is too long, have a look in the sysconfig in Core::Ticket and set > Ticket::NumberGenerator to some other value than DateChecksum (ex. > AutoIncrement). > > It isn't a good idea to reset the counter for this reason, you'll get > many problems with > this. > > Greetings > > Oliver > > -- > Mit freundlichen Grüßen > > Oliver Methfessel > > > Methfessel Computers > Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden > Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden > Geschäftsführender Inhaber: Oliver Methfessel > http://www.methfessel-computers.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
