Thanks Oliver, I've done so.
Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC] < [email protected]> wrote: > Hi Muhammaad, > > Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: > > Well, being new in general to trouble ticketing systems, this might > > sound a little bit silly. > > > > What I'm concerned about, is the ticket length. It is already long > > enough, with the date and the system ID. But if I set the minimum > > length to 2 or 3, then reset the counter every month, that would look > > as I would be maintaining the length. > > > > I didn't know that stats check the counter?! > > > The TicketID ist the Number on which a ticketing system knows the case > to whom the email belongs. You're right, that the default ticketformat > is too long, have a look in the sysconfig in Core::Ticket and set > Ticket::NumberGenerator to some other value than DateChecksum (ex. > AutoIncrement). > > It isn't a good idea to reset the counter for this reason, you'll get > many problems with this. > > Greetings > > Oliver > > -- > Mit freundlichen Grüßen > > Oliver Methfessel > > > Methfessel Computers > Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden > Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden > Geschäftsführender Inhaber: Oliver Methfessel > http://www.methfessel-computers.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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