I don't think duplicates will take place, as it's a "Date" type, in other words, as long as it doesn't reset during the same day, it's ok... or so I believe.
Guys let me know if I'm heading the wrong way please. Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 2:36 PM, Gerald Young <[email protected]> wrote: > as well, what are you going to do about ticket number duplication? > > > On Mon, Apr 25, 2011 at 7:33 AM, Phil Bieber <[email protected]> wrote: > >> Hi Muhammad, >> just out of curiosity, why would you do that? >> Any ticket older than one month would be, I assume, overwritten. What >> happens if a tickets needs longer to be resolved? Or the user asks >> something about an older ticket? And furthermore, you'll loose all >> possibilities to do long term statistics. What is bad about an >> ever-increasing ticket counter? >> >> Cheers >> Phil >> -- >> It might be just possible, by lying very still in a cellar somewhere, >> to get through a day without committing a crime. But only just. And, >> even then, you were probably guilty of loitering. >> - Terry Pratchett: Feet of clay. >> >> GPG KEY ID (Philipp Bieber): 0x0185E301 >> FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301 >> Philipp Bieber - [email protected] >> >> >> >> On Mon, Apr 25, 2011 at 12:43, Muhammad El-Sergani <[email protected]> >> wrote: >> > Thanks Oliver, >> > Just made a cronjob that would rest the counter, once every month. >> > >> > Thanks and Best Regards, >> > Muhammad El-Sergani. >> > >> > >> > 2011/4/25 Oliver Methfessel [MC] <[email protected]> >> >> >> >> Hi Muhammad, >> >> >> >> Am 25.04.2011 00:06, schrieb Muhammad El-Sergani: >> >> > >> >> > How can I reset ticket counters? >> >> > >> >> > >> >> you'll find the file TicketCounter.log in the otrs installation >> >> directory in var/log/TicketCounter.log >> >> >> >> Greetings >> >> >> >> Oliver >> >> >> >> >> >> -- >> >> Mit freundlichen Grüßen >> >> >> >> Oliver Methfessel >> >> >> >> >> >> Methfessel Computers >> >> Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden >> >> Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden >> >> Geschäftsführender Inhaber: Oliver Methfessel >> >> http://www.methfessel-computers.de >> >> >> >> >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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