Owner and responsible will be available for Agents that are members of the groups to which the queues belong.
On Sun, Jun 12, 2011 at 9:34 PM, Ned Schumann <[email protected]>wrote: > In a 3.0.x system we'd like to assign Owner and Responsible when creating > Phone and Email tickets. Both those options only offer '-' as options > despite Users with 'rw' permission for the 'From queue'. Please point to > documentation that explains how to do this. > > With thanks, > ned > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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