Hi Rohit, On Thu, Jun 16, 2011 at 07:19, Rohit <[email protected]> wrote: > There is no options from OTRS GUI, you can do from DB side i.e you can > truncate the tables, truncate will remove the data from OTRS
You should NOT remove data from the database directly. Rather use a GenericAgent job to search & delete the tickets. If you remove data directly from the database it's rather easy to leave it in an inconsistent state. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
