loaded, but not selected? On Wed, Jun 15, 2011 at 9:05 PM, Ned Schumann <[email protected]>wrote:
> Thank you to Gerald Young and Robert Poreba for your responses. > > Gerald writes ... > "Owner and responsible will be available for Agents that are members of the > groups to which the queues belong." > > By default, OTRS appears to set Agents into the 'user' group. By default it > also associates the group 'users' to the queues Junk, Misc, Postmaster and > Raw. Thus Gerald's condition that the Agents be members of the groups to > which the queues belong appears to be met. > > Robert's observation that "When raising a ticket, the Owner and Responsible > drop-downs only contain people who have the selected queue in ‘My Queues’ on > their profile" appears to be satisfied as each Agent has, by default, his My > Queues *loaded with Junk, Misc, Postmaster and Raw.* > > Perhaps a Queue other than Junk, Misc, Postmaster or Raw needs to be > defined? > > With thanks, > ned > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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