Actually, I should have created a new subject instead of replying/forking. My apologies.
On Thu, Jul 12, 2012 at 10:55 AM, Steven Carr <[email protected]> wrote: > It's called "don't edit the subject field after hitting reply in your > email client" * > > Steve > > * Unless you are viewing a digest email then yes copy paste the subject of > the item you want to reply to and strip out all the rest of the digest info. > > > On 12 July 2012 15:20, Kaushal Shriyan <[email protected]> wrote: > >> Hi, >> >> can we keep the same email thread for the same conversation instead of >> forking multiple email threads on the same issue/topic/discussion? >> is there a setting which can be configured. >> >> Regards, >> >> Kaushal >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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