Kaushal, We (I) thought you were talking about the mailing list thread. Are you talking about conversations on a ticket? There's not really an easy way to handle conversation threads unless you want to split/link tickets regarding each conversation.
On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriyan <[email protected]>wrote: > > > On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr <[email protected]> wrote: > >> It's called "don't edit the subject field after hitting reply in your >> email client" * >> >> Steve >> >> * Unless you are viewing a digest email then yes copy paste the subject >> of the item you want to reply to and strip out all the rest of the digest >> info. >> >> > Hi Steve, > > Do i need to set this in OTRS Dashboard Configuration or is it on the > client side (Mail User Agent aka Email Client ) when any user replies to a > ticket "don't edit the subject field after hitting reply in your email > client" > > correct me if i am understanding it wrong. > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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