On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr <[email protected]> wrote:
> It's called "don't edit the subject field after hitting reply in your > email client" * > > Steve > > * Unless you are viewing a digest email then yes copy paste the subject of > the item you want to reply to and strip out all the rest of the digest info. > > Hi Steve, Do i need to set this in OTRS Dashboard Configuration or is it on the client side (Mail User Agent aka Email Client ) when any user replies to a ticket "don't edit the subject field after hitting reply in your email client" correct me if i am understanding it wrong. Regards, Kaushal
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