On Fri, Jul 13, 2012 at 8:03 PM, Kaushal Shriyan <[email protected]>wrote:
> > > On Fri, Jul 13, 2012 at 1:33 PM, Steven Carr <[email protected]> wrote: > >> So one option within OTRS you might want to look at is in Sysconfig under >> Ticket -> Core::Postmaster >> >> PostmasterFollowUpSearchInReferences - Executes follow up checks on >> In-Reply-To or References headers for mails that don't have a ticket number >> in the subject. >> >> When you enable that, OTRS might then be able to catch the replied to >> emails even if they have changed the subject or it's been bounced around a >> few people, aslong as the referenced in the email headers remain intact. >> >> Steve >> >> > Thanks Steve for the reply. what i have noticed is when someone shoots a > email to OTRS with cc my emailid and both reply to the OTRS, there are > multiple emails forked with separate ticket numbers. Any clue? > >> > For example : sender emailid : [email protected] > to emailid : [email protected] > cc : [email protected] > > when [email protected] and [email protected] both reply to the OTRS > generated email keeping the subject matter intact, there are 2 separate > tickets. > Please suggest. > > Regards > > Kaushal > Hi, can someone please reply to my earlier post to this mailing list? Regards, Kaushal
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