On Fri, Jul 13, 2012 at 5:51 AM, Gerald Young <[email protected]> wrote:
> Kaushal, > > We (I) thought you were talking about the mailing list thread. Are you > talking about conversations on a ticket? There's not really an easy way to > handle conversation threads unless you want to split/link tickets regarding > each conversation. > > Gerald, Yes i was referring to conversations on a OTRS generated ticket. Regards Kaushal > On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriyan <[email protected] > > wrote: > >> >> >> On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr <[email protected]> wrote: >> >>> It's called "don't edit the subject field after hitting reply in your >>> email client" * >>> >>> Steve >>> >>> * Unless you are viewing a digest email then yes copy paste the subject >>> of the item you want to reply to and strip out all the rest of the digest >>> info. >>> >>> >> Hi Steve, >> >> Do i need to set this in OTRS Dashboard Configuration or is it on the >> client side (Mail User Agent aka Email Client ) when any user replies to a >> ticket "don't edit the subject field after hitting reply in your email >> client" >> >> correct me if i am understanding it wrong. >> >> Regards, >> >> Kaushal >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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