There should be additional information in the Admin/System Log about the same time to reflect what happened.
On Tue, Feb 26, 2013 at 4:55 PM, Atom Powers <[email protected]> wrote: > Is this what you are looking for? (This is the ticket I'm testing with.) > > 19 customer – email-external Atom Powers > Re-Open Test 02/26/2013 13:16 > > 20 system – email-external DigiPen Helpdesk > Your HelpDesk request has been updated. 02/26/2013 13:16 > > 21 system – email-notification-ext DigiPen Helpdesk > Your HelpDesk request has been closed 02/26/2013 13:16 > > > On 02/26/2013 01:39 PM, Gerald Young wrote: > >> can you share a ticket history (in TicketZoom) for a relevant ticket? >> >> > -- > Perfection is just a word I use occasionally with mustard. > --Atom Powers-- > Director of IT > DigiPen Institute of Technology > +1 (425) 895-4443 > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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