-t 0 says don't trust the headers.
That's about it.

On Tue, Feb 26, 2013 at 6:32 PM, Atom Powers <[email protected]> wrote:

> I could, and that would probably simply the configuration a bit, but how
> would that solve this issue?
>
>
> On 02/26/2013 03:27 PM, Gerald Young wrote:
>
>> why not just
>> helpdesk: otrs
>> and do a Postmasterfilter?
>>
>>
>> On Tue, Feb 26, 2013 at 6:21 PM, Atom Powers <[email protected]
>> <mailto:[email protected]>> wrote:
>>
>>     s/might be relevant/is very relevant/
>>
>>     I just tested through the Mail Account interface and it re-opens the
>>     ticket as expected. So what am I doing wrong with the command below?
>>
>>
>>     On 02/26/2013 02:38 PM, Atom Powers wrote:
>>
>>         One more thing that might be relevant.
>>         Tickets are coming in through the local mail system via an alias:
>>
>>         /etc/aliases
>>         --
>>         helpdesk: "|/data/webs/helpdesk/otrs/__**bin/otrs.PostMaster.pl
>>         <http://otrs.PostMaster.pl> -q 'Redmond
>>         HelpDesk' -t 0"
>>
>>
> --
> Perfection is just a word I use occasionally with mustard.
> --Atom Powers--
> Director of IT
> DigiPen Institute of Technology
> +1 (425) 895-4443
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