I tested without "-t 0" and through a mail pipe (postfix, in master.cf) and neither had any effect. I fixed the ACL issue on the tmp directory by moving/linking it into a tmpfs mount and now it will re-open tickets as expected.

I'm not sure how an error writing a temporary file would affect how the ticket state changes, but that seems to have been the issue.

On 02/26/2013 04:36 PM, Gerald Young wrote:
-t 0 says don't trust the headers.
That's about it.

    On 02/26/2013 03:27 PM, Gerald Young wrote:

        why not just
        helpdesk: otrs
        and do a Postmasterfilter?

--
Perfection is just a word I use occasionally with mustard.
--Atom Powers--
Director of IT
DigiPen Institute of Technology
+1 (425) 895-4443
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