One more thing that might be relevant.
Tickets are coming in through the local mail system via an alias:
/etc/aliases
--
helpdesk: "|/data/webs/helpdesk/otrs/bin/otrs.PostMaster.pl -q 'Redmond
HelpDesk' -t 0"
On 02/26/2013 02:36 PM, Atom Powers wrote:
I see a lot of "Can't write [to Cache*]: Permission denied" Errors.
Could that be preventing the ticket state from updating? That seems
unlikely.
---------------
Tue Feb 26 13:16:30 2013 notice OTRS-otrs.PostMaster.pl-3
Sent customer 'Notify Customer on Ticket Close' notification to
'[email protected]'.
Tue Feb 26 13:16:30 2013 notice OTRS-otrs.PostMaster.pl-3
Sent email to '[email protected]' from 'DigiPen Helpdesk
<[email protected]>'. HistoryType => SendCustomerNotification,
Subject => [DP#3000920] Your HelpDesk request has been closed.;
Tue Feb 26 13:16:30 2013 error OTRS-otrs.PostMaster.pl-3
Can't write
'/data/webs/helpdesk/otrs/var/tmp/CacheFileStorable/CacheInternalTicket/5/5/5540d594040585be2401dd43af7480c5':
Permission denied
Tue Feb 26 13:16:30 2013 error OTRS-otrs.PostMaster.pl-3
Can't write
'/data/webs/helpdesk/otrs/var/tmp/CacheFileStorable/CacheInternalUser/2/8/28ab988d263314100741dd45cf3a36ec':
Permission denied
Tue Feb 26 13:16:29 2013 notice OTRS-otrs.PostMaster.pl-3
FollowUp Article to Ticket [3000920] created (TicketID=850,
ArticleID=6866). ,
Tue Feb 26 13:16:29 2013 error OTRS-otrs.PostMaster.pl-3
Can't write
'/data/webs/helpdesk/otrs/var/tmp/CacheFileStorable/DynamicField/e/d/ed86045249e6eee50d9bfc1a26adc3d7':
Permission denied
...
Tue Feb 26 13:16:29 2013 error OTRS-otrs.PostMaster.pl-3
Can't write
'/data/webs/helpdesk/otrs/var/tmp/CacheFileStorable/CacheInternalGroup/7/a/7a4de665a450975bfb754c69644aef4a':
Permission denied
Tue Feb 26 13:16:29 2013 notice OTRS-otrs.PostMaster.pl-3
Sent agent 'FollowUp' notification to '[email protected]'.
Tue Feb 26 13:16:28 2013 error OTRS-otrs.PostMaster.pl-3
Can't write
'/data/webs/helpdesk/otrs/var/tmp/CacheFileStorable/CacheInternalUser/b/c/bccca8f9e6278bc47d7371641c3f486d':
Permission denied
Tue Feb 26 13:16:28 2013 notice OTRS-otrs.PostMaster.pl-3
Sent auto response (SendAutoFollowUp) for Ticket [3000920]
(TicketID=850, ArticleID=6867) to 'Atom Powers <[email protected]>'.
Tue Feb 26 13:16:28 2013 notice OTRS-otrs.PostMaster.pl-3
Sent email to 'Atom Powers <[email protected]>' from 'DigiPen Helpdesk
<[email protected]>'. HistoryType => SendAutoFollowUp, Subject =>
[DP#3000920] Your HelpDesk reques [...];
On 02/26/2013 02:18 PM, Gerald Young wrote:
There should be additional information in the Admin/System Log about the
same time to reflect what happened.
--
Perfection is just a word I use occasionally with mustard.
--Atom Powers--
Director of IT
DigiPen Institute of Technology
+1 (425) 895-4443
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