Here is a follow-up to my Type-on-call predicament: Another lister, who was a Type-on-call customer, wrote and told me that the Adobe rep. he spoke with says that the access codes are time sensitive. He was fortunate to have called them before they discontinued support of the product.
Now, for Type-on call customers, there is no way to retrieve your fonts again if your backup becomes damaged. Adobe has washed their hands of the support for this product. People who own a legal license to the fonts, like me, are left out in the cold. I could go on a long rant about the state of the software industry and its quest for profits at the expense of customers. I won't go into that here. There are enough articles that point out numerous examples of companies who have treated the loyal customers as the enemy and had to deal with the financial woes that come of it. (I suppose that this came at a good time though. At the print shop where I work, we are currently in the midst of deciding on which product to migrate our design and creation software. We have been using Pagemaker for years, but that package is getting to old and creaky. We have a total of four machines for which we would need to purchase licenses for, plus I usually follow my work in the design software I use at home. We were very much leaning toward Indesign 2.0, but if this is the current state of Adobe's customer service, we will have to seriously reconsider our options.) My solution to font problem was to purchase an old copy of Illustrator 6 Deluxe CD. It includes the same 220 fonts that I already have a license for. This now gives me a total of three different licenses for the same font set: (1) Type-On-Call Macintosh 220 fonts; (1) Type-On-Call Windows/PC 220 fonts; (1) Adobe Illustrator 6 220 fonts. I have found someone who has the Windows fonts from Illustrator so that I can also replace my Windows set. I am still short 4 font sets for my Macintosh license and 2 font sets for my Windows license. I think that it is obvious to anyone that I have no need for two licenses for sets of the same fonts for my Mac. In addition, I have sold my PC and my wife will have no need for high-quality postscript fonts on here Windows laptop. While I need the Adobe fonts for past projects, I will be looking to another font house, such as Bitstream, URW or an independent, to fill my needs. I will now sell my two unused licenses. I wouldn't have an extra license for Mac if I didn't have to go through the customer service issues with Adobe. Further, I wouldn't have even thought about selling my Windows license. Soon there will be two happy people with a set of high quality Adobe postscript fonts at a deep discount. Adobe will have lost to potential customers and they probably have lost a long-time customer as well. Thanks for listening. Take care, Aaron Oechsli --- a oechsli <[EMAIL PROTECTED]> (aka me) wrote: > > I am in a bit of a predicament. I went and upgraded my Mac to OS 9. Everything has gone > just fine, except for when I went to bring my Adobe fonts back over from a Zip disk > backup. Apparently somewhere along the line the Zip disk was inserted into a PC and it > stripped all of the files of their identities. >I tried calling Adobe, but that was a joke. Usually they are very good, but the >representive told me that there is nothing that he can do as Adobe no longer >supports >Type-On-Call. After several minutes of me trying to explain that I wasn't >trying to >purchase new fonts, but just reinstall ones that I had already registered and >been given >access keys for, he told me that I could call Adobe's ATM tech support. The >charge would >be $25 and a toll call. He also told me that they wouldn't help me anyway as it >is no >longer supported. __________________________________________________ Do You Yahoo!? Yahoo! Tax Center - online filing with TurboTax http://taxes.yahoo.com/ -- PCI-PowerMacs is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Sonnet & PowerLogix Upgrades - start at $169 | & CDRWs on Sale! | SPECIAL LIST PRICES - Apple PCI Video Cards from $19.99, MacOS 8.5 CD $79.99 Replacement Parts IN STOCK, Apple CDROMs from $19.99 <mailto:[EMAIL PROTECTED]> Support Low End Mac <http://lowendmac.com/lists/support.html> PCI-PowerMacs list info: <http://lowendmac.com/lists/pci-powermacs.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive:<http://www.mail-archive.com/pci-powermacs%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
