On 20 Nov at 08:40:01 -0600, dhill <[EMAIL PROTECTED]> asked:

>>>  I have this address. Is it the correct one to send
>>>  a "click of death 100 zip drive and two disks?

On 20 Nov at, 18:29:57 -0500, Tim <[EMAIL PROTECTED]> responded:

>>  Or go to <http://www.iomega.com/support> and they will
>>  take care of you.  Usually they heave to 'hear' it....

On 20 Nov at, 22:47:16 -0500, <[EMAIL PROTECTED]> wondered:

>  Even if the drive is more than a year old?

Probably not -- things wear out -- but at one time the General 
Manager went on record to say that Iomega would make good without 
limit.   Even though my drive was about 2 years old, they agreed to 
replace it for free; they had to hear it click over the phone first. 
They took my credit card number in case I didn't return the old one, 
and shipped the new one. I returned the old one in same box. 
Alternatively, I could have sent them the old one first.

That was a couple years ago.  Called them at 1-800-697-8866.  Don't 
hold the phone too close to your ear when they "heave".   ;-)

    <http://grc.com/tip/codfaq5.htm>
    <http://members.aol.com/zipcod1/NewInfo.html>

If you can't get a replacement, see this questionable solution:

    <http://www.accesszone.com/clickdeath/html/the_fix.html>
    <http://www.arcwebserv.com/jumpsite/clickofdeath.html>
Bob Gray      Huntingtown MD      [EMAIL PROTECTED]

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