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This is where I was going with this. This became an issue with Acrobat 4 when Adobe changed horses in mid-stream and replaced Helvetica with Arial. Quark didn't keep up with the change (they never do keep up IMHO). Since I work back and forth between a Mac and a PC, I've just stuck with Arial. I was bitten by this bug, and rather than screwing around with Helvetica, I just changed my Distiller job options (which is what I recommended in my last post). Rich -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, February 04, 2004 11:35 AM To: [EMAIL PROTECTED] Subject: Re: [PDF-Basics] Making PDF's from Quark... PDF-Basics is a service provided by PDFzone.com | http://www.pdfzone.com/ __________________________________________________________________ I believe you are on the correct path by adding Helvetica to the always embed menu within Distiller, but you definitely my have problems with this font, if it is a True Type. In my experience when postscript is written out of Quark; the registration marks along with the type that gives you the date, time and name of the Quark Document that the postscript was created from is usually in Helvetica - don't ask me why Quark uses Helvetica for it. Try opening up the Helvetica Font with in Suitcase of whatever font utility you using with Quark then write the postscript and make sure you include all fonts (True Type & Postscript) within it. Now distill it again and see if that fixes your problem. I am not going to say that this is going to fix all of your problems, but if you can get rid of this one, then you are well on your way. Clifford Scott CTP Digital Specialist Quebecor World @ Dallas, Texas 972-774-6335 [EMAIL PROTECTED] Sent by: To: [EMAIL PROTECTED] [EMAIL PROTECTED] cc: pdfzone.com Subject: Re: [PDF-Basics] Making PDF's from Quark... 02/04/2004 12:22 PM Please respond to pdf-basics PDF-Basics is a service provided by PDFzone.com | http://www.pdfzone.com/ __________________________________________________________________ The Quark error message reads: Acrobat Distiller failed to create PDF file. [-1] The note within the distiller dialog box is below: (I did search for the Helvetica font and added it to the "always embed" dialog box in distiller. In fact, even a very simple test quark document I did had the same Helvetica error when no Helvetica was in it! Is there a problem mixing TT and PS fonts?) Thanks for the help. Start Time: Wednesday, February 04, 2004 at 12:12 PM Destination: C:\Documents and Settings\bbloo\Desktop\PSW ad '04.pdf Source: PSW ad '04.ps %%[ ProductName: Distiller ]%% %%[ Error: Helvetica not found. Font cannot be embedded. ]%% %%[ Error: Helvetica not found. Font cannot be embedded. ]%% %%[ Error: invalidfont; OffendingCommand: findfont ]%% Stack: /Font /Helvetica /ArialMT -dict- false 1 1 -11999.5 -9000.0 33.3333 0.0 0.0 33.3333 -11999.5 -9000.0 33.3333 0.0 0.0 33.3333 0.0 0.0 1.0 0.0 0.0 1.0 0.0 0.0 1.0 0.0 0.0 1.0 0.0 0.0 1.0 0.0 0.0 1.0 0 0 -null- -null- 1 1 1 0 0.0 0 0 1.0 -1 false 0 -null- -null- -null- -null- 1.0 0.0 0.0 0.0 0 false false 0.0 0.0 %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% %%[ Warning: PostScript error. No PDF file produced. ] %% Distill Time: 5 seconds (00:00:05) **** End of Job **** [EMAIL PROTECTED] world.com To: [EMAIL PROTECTED] Sent by: cc: [EMAIL PROTECTED] Subject: Re: [PDF-Basics] Making PDF's from Quark... pdfzone.com 02/04/2004 11:29 AM Please respond to pdf-basics PDF-Basics is a service provided by PDFzone.com | http://www.pdfzone.com/ __________________________________________________________________ Type out exactly what the error is in distiller and I'll try to help you out that way. Also what version of Quark and Distiller are you running with the lastest patch level? Are you trying to make these pdf's for a printer, if you are have you consulted with them on what you settings should be? Clifford Scott CTP Digital Specialist Quebecor World @ Dallas, Texas 972-774-6335 [EMAIL PROTECTED] Sent by: To: "[EMAIL PROTECTED]" [EMAIL PROTECTED] <[EMAIL PROTECTED]> pdfzone.com cc: Subject: [PDF-Basics] Making PDF's from Quark... 02/03/2004 05:31 PM Please respond to pdf-basics PDF-Basics is a service provided by PDFzone.com | http://www.pdfzone.com/ __________________________________________________________________ I am trying to make pdf's from Quark and spent a couple hours on the phone with Quark support. They set up a virtual PS printer (my local and network printers apparently are not postscript printers) so I could get the distiller to run through that. I am still getting postcscript errors and they said that now I need to reinstall Distiller. Any idea where I can get that? I can't see how I can load just that alone from my Acrobat 4.0 installer disk and Adobe only has downloads in English up to 3.0. 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