John,
(I had another thought)
I agree in principal with so much of what you are saying. IMO, this for
once (from all I have seen) was not a spoiled brat response from the list.
If you're calling my response spoiled brattish, I don't feel it was. I was
throwing a tantrum after all else had failed :-)
Now I do feel like I'm beating a dead horse (sorry)... Kevin was guilty of
not responding in a manner which satisfied his customer. It was a typical
poor customer service attitude of "too bad for you". Again, I find it quite
strange though not unbelievable, that he would ship a valuable item
uninsured. That certainly goes against good business sense as well.
In this case either because of a working conscience, or because the list
exercised some collective muscle, or both, the desired result was achieved.
I'm not embarrassed by the lists behavior at all.
The seller was the one with the upper hand I think.
Tom C.
----- Original Message -----
From: "John Francis" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, July 12, 2001 3:55 PM
Subject: RE: Fw: Albano Garcia's Camera
>
> > The thing that prompted my response on Tuesday was the
> > "<snip> I consider the affair ended. His feedback was his
> > recourse. My patience is ended.<snip>".
> >
> > That was the call to arms.
>
> Or, at least, that's how you interpreted it.
>
> A differing viewpoint might suggest that it was just a hint
> of frustration showing through from a vendor who has seen a
> call for mailbombing, suggestions that he is a cheap crook,
> and other intemperate responses, all from a hitherto-unknown
> mailing list. While those of us on the list might feel that
> we are a cut above the average bulletin board or usenet news
> group, there's certainy not much in the communications with
> JD Colour to support that view. We (collectively) apparently
> behaved in the stereotypical adolescent spoiled-brat manner
> all too common in the world of electronic communications.
> While there were a few well-thought-out, well-expresed emails
> sent to JD Colour, it would be all too easy to overlook those
> in the heat of emotion after receiving one of the rather more
> inflammatory communications.
>
> Not that I hold Kevin blameless in the whole affair - he was
> guilty of, at the very least, losing his self-control for a
> while, and ripping off a curt reply to a provocative email
> (I'm by no means convinced that the quoted messages reflect
> store policy - I see them as more as responses to perceived
> goads). But that's all too easy to do when all you have is
> email - the nuances of face-to-face communication are lost,
> and the immediacy of the medium make it more likely that a
> reply will be sent too soon. I'm sure we've all sent email
> responses that, on consideration, would have been far better
> left unsent.
> -
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>
>
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