Hi Tom R.,
I agree with you, it's apparent the guy is not afraid of losing
customers/potential customers.
I would point out that he *partially* quoted Bucky's (I think) posting of
Canadian postal law, in an attempt to avoid responsibility, when it was sent
to him in an attempt to show that he *did* bear some responsibility.
And I agree, I suspect they did do it for the right reasons in the end. We
all make mistakes. Either that or they were afraid William would show up
with his Rotties and they would be hungry after a 5-hr drive.
It's just too bad that he wasn't as gracious initially.
Tom C. (the perfect one) :-)
WHACK WHACK
----- Original Message -----
From: "Tom Rittenhouse" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: "jd colour service" <[EMAIL PROTECTED]>
Sent: Thursday, July 12, 2001 2:33 PM
Subject: Re: Fw: Albano Garcia's Camera
> Interesting. I think JD Colour has some reason for anger
> here. As someone over in the corner there may remember, I
> suggested that we wait to letter-bomb them <g> until the
> more reasonable approach failed. I was ready to do so after
> their response to bucky showed up, but in the same batch
> there was a post that said JD Colour had agreed to reimburse
> Albano.
>
> One of the things I noted that many seem to have missed was
> that they guy said he was on vacation and would look into it
> when he got back. I certainly felt that he should be allowed
> a couple of weeks before we inundated him with e-mail.
>
> Unlike many on the list I believe that the threat of losing
> so many potential customers was not what made them change
> their minds. I like to think that that they thought
> something like this, "If so many people think we are wrong,
> maybe we are. Let's do the right thing."
>
> The thing to remember is that in the end JD Colour did the
> right thing. We all make mistakes all we can expect is that
> we do our best ot correct them. JD Color has done that.
>
> Aside to Albano, if the camera does show up eventually, I
> for one expect you to send it or the money back. Fair is
> fair.
> --Tom
>
>
> aimcompute wrote:
> >
> > Hi all,
> >
> > I thought I'd forward this e-mail I received from JD Colour to the list.
> > It just goes to show...
> >
> > Tom
> >
> > ----- Original Message -----
> > From: "jd colour service" <[EMAIL PROTECTED]>
> > To: "TC" <[EMAIL PROTECTED]>
> > Sent: Thursday, July 12, 2001 9:12 AM
> > Subject: Re: Albano Garcia's Camera
> >
> > > Thomas,
> > > I understand that sometimes it takes a while to compose such an
eloquent
> > > letter but you should have kept in contact with your mailing list.
The
> > > issue has been settled and one of your members named Mike Bromm, a
> > > reasonable individual from Vancouver Canada is acting as an
intermediary
> > > between Mr. Garcia and I . A money order for the full amount has been
> > > issued and is on it's way to Mike in Vancouver by express post. Call
off
> > > your dogs. You don't know me and have never done business with JD
Colour
> > > Service so to alienate you does not upset me. The fact that some rude
and
> > > reactionary members of your mailing list threatened to slander me and
> > black
> > > list me and in one case drive 5 hours to meet with me personally leads
me
> > to
> > > wonder what kind of people are in you mailing group anyway. Mr. Bromm
is
> > a
> > > reasonable character and so am I so we would likely have worked such
> > things
> > > out without such drabble and drama. But thanks ever so much for your
> > > belated contribution to the harassment campaign.
> > > Have a lovely day,
> > > Kevin
> > > ----- Original Message -----
> > > From: "TC" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Tuesday, July 10, 2001 1:08 PM
> > > Subject: Albano Garcia's Camera
> > >
> > >
> > > > Dear Sir,
> > > >
> > > > In regard to your transaction with Mr. Albano Garcia - As a member
of
> > the
> > > > Pentax Discussion Mailing List, I am quite disturbed by your
apparent
> > > > unwillingness to exercise reason, common sense, ethical business
> > > practices,
> > > > and at the very least treat others as you would wish to be treated
if
> > you
> > > > were in their shoes.
> > > >
> > > > You have alienated an entire group of potential customers (probably
the
> > > > largest organized group of Pentax owners on the planet)... over
what?
> > One
> > > > item that went missing. Is it worth it? This group peruses e-bay
on a
> > > > daily, around the clock basis, looking for Pentax gear. Your
reputation
> > as
> > > a
> > > > trustworthy business is at stake.
> > > >
> > > > To say that Mr. Garcia's recourse was to leave negative feedback
> > > > demonstrates how negligent you are in this matter. You took his
money.
> > > He
> > > > did not receive the goods. How you can possibly believe that to be
fair
> > > to
> > > > Mr. Garcia, is beyond me. It would seem to me that satisfying the
one
> > > > customer who is a victim of a lost package or theft in the mail
system,
> > > and
> > > > maintaining a reputation is worth far more than whatever the minimal
> > price
> > > > of the item was.
> > > >
> > > > You can be assured that each and every of the 300+ members of this
list
> > > will
> > > > steer clear of any future actions you present.
> > > >
> > > > Thomas Cakalic
> > > >
> > > >
> > > >
> > > > Bob,
> > > > > I have been informed by another of the letter writers in this
campaign
> > > > that
> > > > > the Law in Alberta considers the item delivered to the customer at
the
> > > > > moment it is placed in the care of the shipping company. Further
I
> > have
> > > > > received such grief from members of this Pentax mailing list as
well
> > as
> > > > Bad
> > > > > feedback from Mr. Garcia so I consider the affair ended. His
feedback
> > > was
> > > > > his recourse. My patience is ended. I will no longer sell items
> > world
> > > > > wide. Because of him south America is off limits.
> > > > > Kevin
> -
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