John,
I don't know what other responses he was sent other than those I have read
from Albano, Bucky, Bob B, William Robb, and myself.
Certainly mine was inflammatory, and purposefully so. It was meant (whether
it did or not) to prompt some additional thought and hopefully a change of
course.
Yes, I can see what you are saying. It is easy to write without thinking
too long or hard and pressing send. That may have been part of it.
After his last e-mail however where he considered it a done deal and the
only recourse was a negative feedback on ebay, there seemed to be nothing
else left to do.
Albano only brought this to the list's attention because he had *already*
waited an inordinately long time for his merchandise and had *already*
received a less than satisfactory response.
Tom C.
----- Original Message -----
From: "John Francis" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, July 12, 2001 3:55 PM
Subject: RE: Fw: Albano Garcia's Camera
>
> > The thing that prompted my response on Tuesday was the
> > "<snip> I consider the affair ended. His feedback was his
> > recourse. My patience is ended.<snip>".
> >
> > That was the call to arms.
>
> Or, at least, that's how you interpreted it.
>
> A differing viewpoint might suggest that it was just a hint
> of frustration showing through from a vendor who has seen a
> call for mailbombing, suggestions that he is a cheap crook,
> and other intemperate responses, all from a hitherto-unknown
> mailing list. While those of us on the list might feel that
> we are a cut above the average bulletin board or usenet news
> group, there's certainy not much in the communications with
> JD Colour to support that view. We (collectively) apparently
> behaved in the stereotypical adolescent spoiled-brat manner
> all too common in the world of electronic communications.
> While there were a few well-thought-out, well-expresed emails
> sent to JD Colour, it would be all too easy to overlook those
> in the heat of emotion after receiving one of the rather more
> inflammatory communications.
>
> Not that I hold Kevin blameless in the whole affair - he was
> guilty of, at the very least, losing his self-control for a
> while, and ripping off a curt reply to a provocative email
> (I'm by no means convinced that the quoted messages reflect
> store policy - I see them as more as responses to perceived
> goads). But that's all too easy to do when all you have is
> email - the nuances of face-to-face communication are lost,
> and the immediacy of the medium make it more likely that a
> reply will be sent too soon. I'm sure we've all sent email
> responses that, on consideration, would have been far better
> left unsent.
> -
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>
>
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