On 1/3/06, Kostas Kavoussanakis, discombobulated, unleashed: >Pentax UK has solved it by overpricing everything by 40-60%, maybe >more.
The difference is that if we buy something from a UK shop and it needs fixing or replacing, we take it back to the shop under statutory law, not the manufacturer. It's their responsibility to sell goods intended for the purpose they were designed for. My son's iPod conked out after 8 months. I bought it from Apple online in the UK. I rang the number, got through to a call centre in India. Bare in mind I wanted it fixed or replaced as the guarantee is for one year. Bloke on the other end asked if I'd tried resetting it, I said yes. He asked if I'd restored it using software on a computer. I said no, how do I do that? Ah, he said. I see you have not opted for the optional Applecare that gives you free telephone support after 90 days - I can't tell you. I then quoted him UK law which basically says that goods must fulfil the purpose for which they were sold with reasonable expectation. I wanted the iPod repaired or replaced and this is how it is in the UK. He immediately offered the instructions (which didn't work anyway and subsequently Appke sent a box the next day to cart it away for repair or replacement) which raises an interesting point. He was quite ready for me to buy extra Applecare so he could offer me the instructions on a software restore, and I'll bet most people do buy it - unnecessarily. That may be the way things are done in the USA, but (as I told him) it certainly is not the way we do things here. We may moan a bit but we get satisfaction. Churchill and all that ! Cheers, Cotty ___/\__ || (O) | People, Places, Pastiche ||=====| http://www.cottysnaps.com _____________________________
