In the past, I've taken the problem item into my local dealer for packing and shipping back to the factory. The dealer would work with the repair service, accept or reject the repair costs (if not under warranty and within an agreed upon range), let me know the decision and advise when the item had been returned. We would open the returned package together and check the item's operation to 'our' satisfaction or return it for further repair. Was/is excellent service and I think well worth the $95 they used to charge for their involvement.
Jack --- Steve Sharpe <[EMAIL PROTECTED]> wrote: > At 9:51 AM +0100 9/15/06, Kostas Kavoussanakis wrote: > >On Fri, 15 Sep 2006, Cotty wrote: > > > >> On 15/9/06, mike wilson, discombobulated, unleashed: > >> > >>> Come and buy it in the UK. _Then_ you'll find out what ripoff > means. > >> > >> I used to agree with that, but lately my outlook has changed. > >> > >> If I buy a camera from a retailer, and it breaks, my first and > only port > >> of call is back to the retailer. They have a statutory duty to > sell > >> goods fit for the purpose for which they were intended. They sort > it out > >> and either refund or replace, certainly within the first year. > >> > >> We pay a general premium on this. Any comments? > > > >Just a question: is that not the case if you live in the States and > >buy from (say) John Celio's down the road? > > Not in my experience. It is entirely up to the individual policy and > goodwill of the retailer and your relationship with them. They are > just as likely to tell you to send it back to the manufacturer > directly - at your expense - and hope it's still under warranty. > > Caveat Emptor! > > -- > > Steve Sharpe > [EMAIL PROTECTED] > > > http://earth.delith.com/photo_gallery.html > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
