[EMAIL PROTECTED] wrote: > On 15/9/06, mike wilson, discombobulated, unleashed: > > >>Come and buy it in the UK. _Then_ you'll find out what ripoff means. > > > I used to agree with that, but lately my outlook has changed. > > If I buy a camera from a retailer, and it breaks, my first and only port > of call is back to the retailer. They have a statutory duty to sell > goods fit for the purpose for which they were intended. They sort it out > and either refund or replace, certainly within the first year. > > We pay a general premium on this. Any comments? > Here we just let the market decide. If a retailer wants to charge a higher amount for goods because he has a fabulous reputation for making the customer happy when something is wrong with a product, he can, and some retailers flourish under those rules (LL Bean is an example). On the other hand, there can also be retailers who sell stuff at the lowest possible price, and may or may not be real good at dealing with customer issues. Those that dont typically go out of business, those that do can usually do ok.
rg -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
