On Thu, 22 Nov 2001 07:37:00 -0500, you wrote: > >You get what you pay for. Anyone who expects a printer that costs less >than $100 to last is nuts.
I want to praise Epsons' service department, while slightly damning their printer. We bought an Epson Stylus Pro 5000 with Fiery RIP in late 1998. We were early adopters, so we paid about thirteen grand (it costs much less now). Luckily, we also bought the extended warranty. The extended warranty alone was almost a thousand dollars. After eighteen months, one or more of the print heads failed. We got a replacement unit the next day under warranty. Another year later, the RIP failed. Again, replaced under warranty. Then last week, two months out of the extended warranty, the print heads failed again. To their credit, Epson sent us another new unit even though the warranty had expired two months earlier. Epson cautioned that this was the last warranty replacement we would get. So we are on our third printer and second RIP, all in the space of three years and two months. I think the RIP failure was an unusual circumstance. But the print head failure on Epson printers should be a planned-for expense. I've put money in next year's budget for another print head replacement. My guess is their life is about 18 months or so. -- John Mustarde - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
