----- Original Message -----
From: "Cotty"
Subject: Re: Wide zoom (and not zoom) lenses redux
On 16/11/08, Boris Liberman, discombobulated, unleashed:
Bill, here in Israel the following is very common practice. You walk
in a store and ask for something. They walk away and return with the
box which they put on the counter. You ask to open it and actually try
it before you commit your money. They respond that by doing so they
risk so many shekels worth of goods. You parry by saying that you
cannot buy something that may not work. They respond in turn that
whatever is the problem you will have it resolved by the warranty and
that they'd be happy to assist you should invocation of warranty
become necessary.
I can see both sides.
I once went into a well-known photographic shop in London with the
intention of buying a lens (I think it was a Canon 24mm f 1.4 IIRC) and
it was not cheap. I had made my decision and marched in. I asked if I
could please see (said) lens as I would like to buy one (eg - I made my
intention clear). I was stunned when the proprietor refused and said I
would have to pay first before he would even open the box.
The question is, if the lens had turned out to be defective, would you have
gotten an over the counter exchange from the vendor, presuming you
discovered the defect fairly soon?
One of the nice things about Canadian vendors is that (and I think this is
because of consumer protection laws), if you discover a defect in a product
within a few days to a few weeks of purchasing, the vendor will replace the
product rather than making you deal with it as a warranty issue.
The vendor replaces the product and sends it back to the distributor, and it
gets dealt with in the supply chain rather than putting the customer out any
more than is necessary.
William Robb
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