I'll be in a position to quite possibly give you a first hand account
of the U.S. process when I receive my DA* 16-50 this next week or so
from B&H.
I have to determine if it's acceptably sharp across the field of view.
If not, then I return it to B&H. Complicated by the fact that the lens
was ordered and paid for by Liberty Mutual's "Insurer's World"
division. I am getting unpriced B&H receipts with me as the "Ship to:"
entity, but Nicky Breitstein, Home Entertainment Distributor in
Canton, Mass. as the "Sold To." I'm concerned that the gap twixt B&H
and me might be a hurdle.
We'll see!
Joe
On Nov 16, 2008, at 08:37 , PN Stenquist wrote:
I'm not sure if merchants in the US are legally bound to offer a
replacement, but the better one's do. B&H replaced my DA* 16-50
without question.
Paul
On Nov 16, 2008, at 11:28 AM, Bob W wrote:
The question is, if the lens had turned out to be defective,
would you have
gotten an over the counter exchange from the vendor, presuming you
discovered the defect fairly soon?
One of the nice things about Canadian vendors is that (and I
think this is
because of consumer protection laws), if you discover a
defect in a product
within a few days to a few weeks of purchasing, the vendor
will replace the
product rather than making you deal with it as a warranty issue.
The vendor replaces the product and sends it back to the
distributor, and it
gets dealt with in the supply chain rather than putting the
customer out any
more than is necessary.
it works the same way here. The contract that takes place at the
point of
sale is between the customer and the dealer, not between the
customer and
the dealer's supplier, so the dealer has to sort out any crap.
Bob
Joseph McAllister
Pentaxian
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