> > The question is, if the lens had turned out to be defective, > would you have > gotten an over the counter exchange from the vendor, presuming you > discovered the defect fairly soon? > One of the nice things about Canadian vendors is that (and I > think this is > because of consumer protection laws), if you discover a > defect in a product > within a few days to a few weeks of purchasing, the vendor > will replace the > product rather than making you deal with it as a warranty issue. > The vendor replaces the product and sends it back to the > distributor, and it > gets dealt with in the supply chain rather than putting the > customer out any > more than is necessary.
it works the same way here. The contract that takes place at the point of sale is between the customer and the dealer, not between the customer and the dealer's supplier, so the dealer has to sort out any crap. Bob -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
