I recently whined about my luck with Pentax Support regarding the rework of my K20D. Before I sent it back I had asked about the 3-4 week wait, and they told me that service would be expedited. About five weeks later I still hadn't heard anything.
The next day, I got an email from John Carlson, who had seen my post asked about the service order number and after rattling some cages sent me a note that he didn't know what was wrong with my camera, but on the 11th, they had sent me a new K20D as a replacement. I asked him about the katzeye in my old camera, he poked around and told me that they had been able to recover it and it would arrive presently in a separate shipment. The camera showed up yesterday, brand new, and working like a champ. It did not, however, have the battery, troublesome SD card, tamrac quick release strap mounts, or the plug that covers the battery grip mount on the bottom of the camera. I haven't heard back from them on those issues, but even if they are lost, I still came out ahead for someone who did something blazingly stupid and ended up getting a new camera for basically $300. While I have definitely had some frustrations with Pentax Service, I am impressed by John's personal attention and the final resolution. Since the S/N has been changed, I'm afraid I might have some work getting the extra two years of warranty that came with this body, applied to the new one. -- The fastest way to get your question answered on the net is to post the wrong answer. Larry Colen [email protected] http://www.red4est.com/lrc -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
