Thats costumer service these days. You have to get the top due or dudet involved before anything is done.
Dave On Thu, Jun 18, 2009 at 12:02 AM, Larry Colen<[email protected]> wrote: > I recently whined about my luck with Pentax Support regarding the > rework of my K20D. Before I sent it back I had asked about the 3-4 > week wait, and they told me that service would be expedited. About > five weeks later I still hadn't heard anything. > > The next day, I got an email from John Carlson, who had seen my post > asked about the service order number and after rattling some cages > sent me a note that he didn't know what was wrong with my camera, but > on the 11th, they had sent me a new K20D as a replacement. > > I asked him about the katzeye in my old camera, he poked around and > told me that they had been able to recover it and it would arrive > presently in a separate shipment. > > The camera showed up yesterday, brand new, and working like a > champ. It did not, however, have the battery, troublesome SD card, > tamrac quick release strap mounts, or the plug that covers the battery > grip mount on the bottom of the camera. I haven't heard back from them > on those issues, but even if they are lost, I still came out ahead for > someone who did something blazingly stupid and ended up getting a new > camera for basically $300. > > While I have definitely had some frustrations with Pentax Service, I > am impressed by John's personal attention and the final > resolution. Since the S/N has been changed, I'm afraid I might have > some work getting the extra two years of warranty that came with this > body, applied to the new one. > > > -- > The fastest way to get your question answered on the net is to post > the wrong answer. > Larry Colen [email protected] http://www.red4est.com/lrc > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Documenting Life in Rural Ontario. www.caughtinmotion.com http://brooksinthecountry.blogspot.com/ York Region, Ontario, Canada -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
