Adam, I hear you but only wish I lived up by Charles Robinson for local support. U-verse and a digital TV connection is my only leverage. I won't be buying from AT&T anytime soon. Regards, Bob S.
On Fri, Dec 11, 2009 at 11:20 AM, Adam Maas <[email protected]> wrote: > On Fri, Dec 11, 2009 at 12:08 PM, Subash <[email protected]> wrote: >> On Fri, 11 Dec 2009 10:38:08 -0600 >> Tom C <[email protected]> wrote: >> >>> LOL. But they're not in grass huts. They're in brand new state of >>> the art air-conditioned buildings, doing jobs that would put tens of >>> thousands Americans back to work if they were moved BACK here. >>> Business with call centers overseas would not even need to have a >>> place for these people to sit. They could all work from home. >>> >>> When Asia becomes the dominant economic and military power it will be >>> because western corporations paid them to become such. >>> >>> My name is called Tom. >> >> Tom (thanks for the reminder) i think you have a problem on your >> hands.... :) deal with it... >> > > Having worked in call centres and high-level Tech support for more > than 15 years now at various levels, frankly the off-shore support > often does a better job (and sadly often speaks better english) than > US-based support. The simple fact is you can attract a much higher > quality employee for the money low-level tech support pays in India or > the Phillipines than you can in the US. Higher-level support is > another thing and a lot of it is being quietly moved back to Canada > and the US, mostly because it requires a level of flexibility that > certain school systems have mostly trained out of their graduates > (India is particularly bad for this) but the jobs are going to the > midwest or the south instead of the coastal regions they were in > originally for cost reasons. > > Note it's a managerial choice to go with cheap script-based support > which is the real issue in cases like these. The support sucks and > people bitch, but support is a cost centre, not a profit centre and > phone companies don't give a shit about churn because they all suck. > > -Adam > > > -- > M. Adam Maas > http://www.mawz.ca > Explorations of the City Around Us. > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
