Tom, I agree completely. What really frosted me 5-10 years ago was the employer's health insurance phone lines. They took the same tactic to try and save money with automated service and remote processing. I saw it as a way to eliminate an efficient, local person on site to help resolve your problems - but at their cost, into a new method where the employees personally burned their own time navigating the insurance maze. My decision was to do all my health insurance follow up from my desk during working hours. I'm sure they didn't save any money with this plan! Regards, Bob S.
On Fri, Dec 11, 2009 at 10:30 AM, Tom C <[email protected]> wrote: > That's good, but that does not redeem them from the poor service > earlier. That poor service is a result of deliberate decisions made > by management to put their bottom line interestes ahead of you the > customer. The next time you have a problem you, like 1000's of other > will be subjected to the same conspiratorial attempts to make you go > away without the company making a sincere good faith effort at > resolving the problem. > > On Fri, Dec 11, 2009 at 10:16 AM, Bob Sullivan <[email protected]> wrote: >> Well, talked to a level 2 support person this AM. >> After 45 minutes diddlng with the same problem and trying a change of >> my password, the offshore guy got permission to send me up a level. I >> talked to Leroy, obviously from his accent a black man in Richardson, >> Texas. Boy was I happy to talk to him! No more script reading, no >> more 'I'm sorry sir, but don't worry. I'll stay on the line with you >> until we get this problem resolved.', just quick and direct trouble >> shooting by a tech who knew what he was doing. So now I'm online >> again and will try getting the wireless up next. Thank you Leroy! >> And let me add this comment. In a society where the caricature for >> poor, slow customer service is a black face behind the front counter, >> I want you all to notice Leroy and his black face. He's doing a >> challenging job, a deductive, logical, thinking job well and >> effectively. Remember him the next time you think of the stereotype. >> Regards, Bob S. >> >> On Fri, Dec 11, 2009 at 4:31 AM, Boris Liberman <[email protected]> wrote: >>> On 12/11/2009 7:32 AM, Bob Sullivan wrote: >>>> >>>> You can't imagine how PISSED OFF I am at AT&T right now. >>>> What a sorry bunch of SOB's the phone guys are. >>>> ... >>>> So this is the venerable AT&T, formerly known as American Telephone >>>> and Telegraph. This is their off shore customer service - not much of >>>> an effort from my perspective. And these are the same people who are >>>> soliciting me by mail every week to sign my household up for U-verse >>>> digital TV offering. I would encourage all of you to boycott that >>>> service! >>>> >>>> Bob S. (Surfing via a neighbor's unsecured wireless system) >>> >>> Bob, if it is any consolation, all local service providers, be it cable TV, >>> phone/DSL, ISP, cell phone aren't any better. The wait times and complexity >>> of phone support labyrinth until you get to talk a human being is probably >>> less, but the quality of service is not. Most unfortunate here is that >>> switching the provider will not make any good and the choices are all quite >>> limited - we're a small country after all. >>> >>> Boris >>> >>> -- >>> PDML Pentax-Discuss Mail List >>> [email protected] >>> http://pdml.net/mailman/listinfo/pdml_pdml.net >>> to UNSUBSCRIBE from the PDML, please visit the link directly above and >>> follow the directions. >>> >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
