On Fri, Dec 11, 2009 at 12:08 PM, Subash <[email protected]> wrote: > On Fri, 11 Dec 2009 10:38:08 -0600 > Tom C <[email protected]> wrote: > >> LOL. But they're not in grass huts. They're in brand new state of >> the art air-conditioned buildings, doing jobs that would put tens of >> thousands Americans back to work if they were moved BACK here. >> Business with call centers overseas would not even need to have a >> place for these people to sit. They could all work from home. >> >> When Asia becomes the dominant economic and military power it will be >> because western corporations paid them to become such. >> >> My name is called Tom. > > Tom (thanks for the reminder) i think you have a problem on your > hands.... :) deal with it... >
Having worked in call centres and high-level Tech support for more than 15 years now at various levels, frankly the off-shore support often does a better job (and sadly often speaks better english) than US-based support. The simple fact is you can attract a much higher quality employee for the money low-level tech support pays in India or the Phillipines than you can in the US. Higher-level support is another thing and a lot of it is being quietly moved back to Canada and the US, mostly because it requires a level of flexibility that certain school systems have mostly trained out of their graduates (India is particularly bad for this) but the jobs are going to the midwest or the south instead of the coastal regions they were in originally for cost reasons. Note it's a managerial choice to go with cheap script-based support which is the real issue in cases like these. The support sucks and people bitch, but support is a cost centre, not a profit centre and phone companies don't give a shit about churn because they all suck. -Adam -- M. Adam Maas http://www.mawz.ca Explorations of the City Around Us. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
