That's good, but that does not redeem them from the poor service earlier. That poor service is a result of deliberate decisions made by management to put their bottom line interestes ahead of you the customer. The next time you have a problem you, like 1000's of other will be subjected to the same conspiratorial attempts to make you go away without the company making a sincere good faith effort at resolving the problem.
On Fri, Dec 11, 2009 at 10:16 AM, Bob Sullivan <[email protected]> wrote: > Well, talked to a level 2 support person this AM. > After 45 minutes diddlng with the same problem and trying a change of > my password, the offshore guy got permission to send me up a level. I > talked to Leroy, obviously from his accent a black man in Richardson, > Texas. Boy was I happy to talk to him! No more script reading, no > more 'I'm sorry sir, but don't worry. I'll stay on the line with you > until we get this problem resolved.', just quick and direct trouble > shooting by a tech who knew what he was doing. So now I'm online > again and will try getting the wireless up next. Thank you Leroy! > And let me add this comment. In a society where the caricature for > poor, slow customer service is a black face behind the front counter, > I want you all to notice Leroy and his black face. He's doing a > challenging job, a deductive, logical, thinking job well and > effectively. Remember him the next time you think of the stereotype. > Regards, Bob S. > > On Fri, Dec 11, 2009 at 4:31 AM, Boris Liberman <[email protected]> wrote: >> On 12/11/2009 7:32 AM, Bob Sullivan wrote: >>> >>> You can't imagine how PISSED OFF I am at AT&T right now. >>> What a sorry bunch of SOB's the phone guys are. >>> ... >>> So this is the venerable AT&T, formerly known as American Telephone >>> and Telegraph. This is their off shore customer service - not much of >>> an effort from my perspective. And these are the same people who are >>> soliciting me by mail every week to sign my household up for U-verse >>> digital TV offering. I would encourage all of you to boycott that >>> service! >>> >>> Bob S. (Surfing via a neighbor's unsecured wireless system) >> >> Bob, if it is any consolation, all local service providers, be it cable TV, >> phone/DSL, ISP, cell phone aren't any better. The wait times and complexity >> of phone support labyrinth until you get to talk a human being is probably >> less, but the quality of service is not. Most unfortunate here is that >> switching the provider will not make any good and the choices are all quite >> limited - we're a small country after all. >> >> Boris >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
