You may remember my asking for feedback on a Manfrotto Compact Ball Head 496 with RC2 Rapid Connect Plate a while back. At the time I inquired the head was being offered at Adorama with a $50 rebate. The offer was clear. It is still in effect. http://www.adorama.com/BG496RC2.html?utm_source=dealtime&utm_medium=Shopping%20Site&utm_campaign=Other&utm_term=Other
If you click on the "view/download rebate" on that page, the offer is backed up with this: Rebate Information Manfrotto Compact Ball Head 496 with RC2 Rapid Connect Plate, Maximum Load: 13.2 lbs/ 6 kg $50.00 Mfr Rebate from Dec 1, 2010 - Jan 15, 2011 After placing my order and downloading the rebate form, however, I found that the rebate applied only if you also purchased a tripod. I have have had an email exchange with customer service. Their position is unrelenting: The offer is what is described on the rebate form, and I should have checked it before making my purchase. Mine is that they are obliged to honor the offer as described on the website made in the original description and confirmed at the "view rebate" link. The full price for this head is reasonable. I might have eventually ended up purchasing it at the full price down the road, but I was certainly not going to pass it up at what I understood the offer to be. The issue is more one of principle. Even if I'm right, however, there's a point beyond which pursuing it is not worth the effort. I may have passed it already. Still, I'm interested in your thoughts. Who is right, Adorama or me? If me, what recourse do I have? Thanks, ------------------------------------------------------------------------------------------ Eric Weir Decatur, GA USA [email protected] -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
