Send an email to Helen Oster. She is a customer advocate for Adorama. [email protected] http://twitter.com/HelenOster
On Tue, Dec 21, 2010 at 10:55 PM, Eric Weir <[email protected]> wrote: > > You may remember my asking for feedback on a Manfrotto Compact Ball Head 496 > with RC2 Rapid Connect Plate a while back. At the time I inquired the head > was being offered at Adorama with a $50 rebate. The offer was clear. It is > still in effect. > http://www.adorama.com/BG496RC2.html?utm_source=dealtime&utm_medium=Shopping%20Site&utm_campaign=Other&utm_term=Other > > If you click on the "view/download rebate" on that page, the offer is backed > up with this: > > Rebate Information > Manfrotto Compact Ball Head 496 with RC2 Rapid Connect Plate, Maximum Load: > 13.2 lbs/ 6 kg > $50.00 Mfr Rebate from Dec 1, 2010 - Jan 15, 2011 > > After placing my order and downloading the rebate form, however, I found that > the rebate applied only if you also purchased a tripod. I have have had an > email exchange with customer service. Their position is unrelenting: The > offer is what is described on the rebate form, and I should have checked it > before making my purchase. Mine is that they are obliged to honor the offer > as described on the website made in the original description and confirmed at > the "view rebate" link. > > The full price for this head is reasonable. I might have eventually ended up > purchasing it at the full price down the road, but I was certainly not going > to pass it up at what I understood the offer to be. The issue is more one of > principle. Even if I'm right, however, there's a point beyond which pursuing > it is not worth the effort. I may have passed it already. > > Still, I'm interested in your thoughts. Who is right, Adorama or me? If me, > what recourse do I have? > > Thanks, > ------------------------------------------------------------------------------------------ > Eric Weir > Decatur, GA USA > [email protected] > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- David Parsons Photography http://www.davidparsonsphoto.com Aloha Photographer Photoblog http://alohaphotog.blogspot.com/ -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
