What you are seeing is vestigial New York Photo/Video mail-order attitudes. 
Thirty five years ago, you had to be very careful ordering from NY Photo 
stores, even B&H. Since then, following B&H's lead in a change in practices, 
most have straightened out about 95%. I have frightening memories of 
conversations with  the phone sales reps from Beach, Adorama, and Abes of 
Maine, who, if you had a disagreement with the difference between what they 
were offering and what was standard in the industry, would reiterate their 
company line, then hang up on you. It sometimes took a few days and several 
salesperson hours before you would go through with the sale, after they  
allowed as to how you really had seen through their bullshit and let common 
sense complete the sale.

One of their ploys was to pull items out of a factory packed kit camera. When 
you complained that it was missing, they told you it wasn't part of what they 
sold you,. The price to buy it separately ended up costing you more than the 
same complete kit at any of the other stores.

Phone shopping was a joy in the 60s and 70s!


 On Dec 21, 2010, at 21:51 , Eric Weir wrote:

> On Dec 21, 2010, at 11:18 PM, Doug Franklin wrote:
> 
>> FWIW, IMO, etc., if they made the rebate form available to you before you 
>> completed the transaction, it's on you.  Otherwise, it's on them.
> 
> Thanks, Doug. You didn't have to make the purchase to get a copy of the 
> rebate form. If you just click on the "view/download rebate" link, however, 
> i.e., don't yet download the form, the offer as originally described is 
> repeated, i.e., the tripod is not mentioned.
> 
> All that aside, it doesn't strike me as good business practice. But not being 
> a businessman, what the hell do I know? Might be damn good business practice. 

Joseph McAllister
Lots of gear, not much time

http://gallery.me.com/jomac


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