Eric,
I live about a 25 minute walk from Adorama... I usually shop at B&H but
Adorama had the V500 Nick was raving about at the
best price - I called and one of the sales guys got one from the
warehouse for me in one day and put it aside in the store for me..
When I returned the RS1000 (however some of the other Pentax point andd
shoots may or may not be, don't buy this one!)
the young lady who was taking it back claimed there was a scratch on the
LCD screen - I had had the camera for all of 2 hours.
I couldnt see it and she though spec of dirt so was rubbing it with a
cleaning cloth (which, infact, could have made the scratch)
I pitched a bit of a bitch . I got my money back fairly easily.
Initially , when I was asked why I was returning it I simply said
"because it's a piece of crap"
Bottom line, the experience, overall, in the store was ultimately fine.
Maybe they are kinder to L O Ls
ann
Eric Weir wrote:
On Dec 22, 2010, at 3:56 AM, Joseph McAllister wrote:
What you are seeing is vestigial New York Photo/Video mail-order attitudes. Thirty five
years ago, you had to be very careful ordering from NY Photo stores, even B&H.
Since then, following B&H's lead in a change in practices, most have straightened
out about 95%. I have frightening memories of conversations with the phone sales reps
from Beach, Adorama, and Abes of Maine, who, if you had a disagreement with the
difference between what they were offering and what was standard in the industry, would
reiterate their company line, then hang up on you. It sometimes took a few days and
several salesperson hours before you would go through with the sale, after they
allowed as to how you really had seen through their bullshit and let common sense
complete the sale.
One of their ploys was to pull items out of a factory packed kit camera. When
you complained that it was missing, they told you it wasn't part of what they
sold you,. The price to buy it separately ended up costing you more than the
same complete kit at any of the other stores.
Phone shopping was a joy in the 60s and 70s!
Thanks, Joseph. My standard has been LL Bean. And since joining PDML I must say
I've had very good experiences with sellers on eBay, for which I imagine eBay
itself deserves some credit. What seems to be Adorama's practice, and not an
error, as I assumed when I first wrote to customer service, has come as a bit
of a shock. Since I'm mainly a used equipment buyer, sure glad KEH isn't that
way.
------------------------------------------------------------------------------------------
Eric Weir
Decatur, GA USA
[email protected]
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