> Perhaps interestingly, I also ranted on Twitter yesterday and got a
> reply from @upshelp (UPS Customer Support)
> 
> "Frustration understood. Really sorry it was incorrectly routed. ^KW
> @UPS"
> 
> Not sure what the ^KW means, unless it is the initials of the person
> who answered (for Quality Assurance purposes).
> : \

KW as in Kwality...

> Regardless, still won't see my package now until Monday. 10 DAYS later
> than it should have been.
> 
> Darren Addy
> Kearney, Nebraska



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