Last April I bought a refurbished Dell u2311h, which I was pretty happy with. Yesterday it crapped out, showing vertical lines on the left (in portrait mode). Here is what I just posted on their support-forums:
http://en.community.dell.com/support-forums/peripherals/f/3529/p/19468600/20194562.aspx The short form is that once I finally got in touch with someone who could help, he was very helpful. I just had to go through about five other people, four of which transferred me to the wrong person, first. ##### Wow! Talk about impossible to get support. There is no simple way to go directly to someone that can help. I looked around the website for half an hour or more before posting here. It then took a while longer to find a specific working number, "order support" isn't actually listed on the page referenced by the page pointed to from here. I didn't get everyone's names, but I've talked to an Indian woman Richie Fabin Karin (sp?) and Jonathon With direct numbers: 800-456-3355 800-822-8965 800=624-9896 and back to the 3355 number. The good news is that it sounds like they will just send me a replacement monitor. Finding my order number wasn't trivial, I had to go through old email. I'd expect that it would be cross referenced with the serial number (not PPID). I'm now 39 minutes into a phone call and need to wait another 5-8 minutes while he sets up the dispatch. Once I finally got to someone who can help, he was very helpful. The right way to do this would be to have a web page where I could type in my order number, and/or serial number, what the problem is and either deal with the problem via email/ or website or at least have it return the one correct phone number that I need to call, rather than running me all around for 45 minutes of phone support hell. -- Larry Colen [email protected] sent from i4est -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
