Went through a similar tale--twice--with Dell about a 1-day-old LCD projector with sudden death syndrome. It heats up, it shuts itself off with no warning.
They were polite and all, but ridiculously circuitous. Meanwhile I discovered if I point a small fan at the back it works. So I've left it that way for 3 years. Eventually I'll replace it with a 1080p unit. Likely not a Dell. :-) On Fri, Sep 28, 2012 at 3:57 PM, Larry Colen <[email protected]> wrote: > Last April I bought a refurbished Dell u2311h, which I was pretty happy with. > Yesterday it crapped out, showing vertical lines on the left (in portrait > mode). Here is what I just posted on their support-forums: > > http://en.community.dell.com/support-forums/peripherals/f/3529/p/19468600/20194562.aspx > > The short form is that once I finally got in touch with someone who could > help, he was very helpful. I just had to go through about five other people, > four of which transferred me to the wrong person, first. > > ##### > > Wow! Talk about impossible to get support. > > There is no simple way to go directly to someone that can help. > > I looked around the website for half an hour or more before posting here. > > It then took a while longer to find a specific working number, "order > support" isn't actually listed on the page referenced by the page pointed to > from here. > > I didn't get everyone's names, but I've talked to > > an Indian woman > > Richie > > Fabin > > Karin (sp?) > > and Jonathon > > With direct numbers: > > 800-456-3355 > > 800-822-8965 > > 800=624-9896 > > and back to the 3355 number. > > The good news is that it sounds like they will just send me a replacement > monitor. > > Finding my order number wasn't trivial, I had to go through old email. I'd > expect that it would be cross referenced with the serial number (not PPID). > I'm now 39 minutes into a phone call and need to wait another 5-8 minutes > while he sets up the dispatch. > > Once I finally got to someone who can help, he was very helpful. > > The right way to do this would be to have a web page where I could type in my > order number, and/or serial number, what the problem is and either deal with > the problem via email/ or website or at least have it return the one correct > phone number that I need to call, rather than running me all around for 45 > minutes of phone support hell. > > > -- > Larry Colen [email protected] sent from i4est > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- -bmw -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
