on 2012-09-28 13:57 Larry Colen wrote
The short form is that once I finally got in touch with someone who could help, he was very helpful. I just had to go through about five other people, four of which transferred me to the wrong person, first.
the concept here is that some significant proportion of people will give up in the face of this obstruction, and that those same people are the voiceless people who don't have a big effect on apparent customer satisfaction; as a result, the bean counters are happy to screw that proportion of people (and accept some bad feedback by those like you who make it through the maze) in return for lower warranty replacement rates
i bought a monitor from Dell in 2009; its product page said it had a VESA mount, but it didn't; the process of getting it returned (which was ever so cheerful and swift once i got through the maze) was such that i've never wanted to buy from them again
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