I went through that online with my HP printer trying to get support.
Registering for to post messages asking advice on their fora nearly
drove me to murder/suicide, and it's not over yet. I still have to call
them to get permission to send the poor damned thing in for non
warranted repair.
On 9/28/2012 4:07 PM, Bruce Walker wrote:
Went through a similar tale--twice--with Dell about a 1-day-old LCD
projector with sudden death syndrome. It heats up, it shuts itself off
with no warning.
They were polite and all, but ridiculously circuitous. Meanwhile I
discovered if I point a small fan at the back it works. So I've left
it that way for 3 years. Eventually I'll replace it with a 1080p unit.
Likely not a Dell. :-)
On Fri, Sep 28, 2012 at 3:57 PM, Larry Colen <[email protected]> wrote:
Last April I bought a refurbished Dell u2311h, which I was pretty happy with.
Yesterday it crapped out, showing vertical lines on the left (in portrait
mode). Here is what I just posted on their support-forums:
http://en.community.dell.com/support-forums/peripherals/f/3529/p/19468600/20194562.aspx
The short form is that once I finally got in touch with someone who could help,
he was very helpful. I just had to go through about five other people, four of
which transferred me to the wrong person, first.
#####
Wow! Talk about impossible to get support.
There is no simple way to go directly to someone that can help.
I looked around the website for half an hour or more before posting here.
It then took a while longer to find a specific working number, "order support"
isn't actually listed on the page referenced by the page pointed to from here.
I didn't get everyone's names, but I've talked to
an Indian woman
Richie
Fabin
Karin (sp?)
and Jonathon
With direct numbers:
800-456-3355
800-822-8965
800=624-9896
and back to the 3355 number.
The good news is that it sounds like they will just send me a replacement
monitor.
Finding my order number wasn't trivial, I had to go through old email. I'd
expect that it would be cross referenced with the serial number (not PPID).
I'm now 39 minutes into a phone call and need to wait another 5-8 minutes while
he sets up the dispatch.
Once I finally got to someone who can help, he was very helpful.
The right way to do this would be to have a web page where I could type in my
order number, and/or serial number, what the problem is and either deal with
the problem via email/ or website or at least have it return the one correct
phone number that I need to call, rather than running me all around for 45
minutes of phone support hell.
--
Larry Colen [email protected] sent from i4est
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Don't lose heart, they might want to cut it out, and they'll want to avoid a
lengthly search.
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