It's sad to see how Dell had fallen. They used be a good company to deal with.
On Fri, Sep 28, 2012 at 4:07 PM, Bruce Walker <[email protected]> wrote: > Went through a similar tale--twice--with Dell about a 1-day-old LCD > projector with sudden death syndrome. It heats up, it shuts itself off > with no warning. > > They were polite and all, but ridiculously circuitous. Meanwhile I > discovered if I point a small fan at the back it works. So I've left > it that way for 3 years. Eventually I'll replace it with a 1080p unit. > > Likely not a Dell. :-) > > > On Fri, Sep 28, 2012 at 3:57 PM, Larry Colen <[email protected]> wrote: >> Last April I bought a refurbished Dell u2311h, which I was pretty happy >> with. Yesterday it crapped out, showing vertical lines on the left (in >> portrait mode). Here is what I just posted on their support-forums: >> >> http://en.community.dell.com/support-forums/peripherals/f/3529/p/19468600/20194562.aspx >> >> The short form is that once I finally got in touch with someone who could >> help, he was very helpful. I just had to go through about five other people, >> four of which transferred me to the wrong person, first. >> >> ##### >> >> Wow! Talk about impossible to get support. >> >> There is no simple way to go directly to someone that can help. >> >> I looked around the website for half an hour or more before posting here. >> >> It then took a while longer to find a specific working number, "order >> support" isn't actually listed on the page referenced by the page pointed to >> from here. >> >> I didn't get everyone's names, but I've talked to >> >> an Indian woman >> >> Richie >> >> Fabin >> >> Karin (sp?) >> >> and Jonathon >> >> With direct numbers: >> >> 800-456-3355 >> >> 800-822-8965 >> >> 800=624-9896 >> >> and back to the 3355 number. >> >> The good news is that it sounds like they will just send me a replacement >> monitor. >> >> Finding my order number wasn't trivial, I had to go through old email. I'd >> expect that it would be cross referenced with the serial number (not PPID). >> I'm now 39 minutes into a phone call and need to wait another 5-8 minutes >> while he sets up the dispatch. >> >> Once I finally got to someone who can help, he was very helpful. >> >> The right way to do this would be to have a web page where I could type in >> my order number, and/or serial number, what the problem is and either deal >> with the problem via email/ or website or at least have it return the one >> correct phone number that I need to call, rather than running me all around >> for 45 minutes of phone support hell. >> >> >> -- >> Larry Colen [email protected] sent from i4est >> >> >> >> >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. > > > > -- > -bmw > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- Steve Desjardins -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
