On Wed, Aug 16, 2006 at 09:14:47AM -0400, Andrew Dunstan wrote: > What we are talking about here is bug triage. Weeding out misreports, > duplicates etc. is a prime part of this function. It is essential to the > health of any functioning bug tracking system. All it takes is > resources. Is it worth it? Yes, IMNSHO, but it's a judgement call. > > One sensible way to do this would be to have a group of suitably > qualified volunteers who could perform this function on a roster basis, > for, say, a week or a two at a time. That way we could the load off key > personnel like Tom (I am in favor of anything which would reduce the > demands we place on Tom ;-) )
Actually, I'd bet we don't need to put such a formal system in place. I suspect that we'll have users actually looking at the incomming bugs and commenting if they're not valid. As we notice folks who are doing a good job of that, we can give them the privleges to mark bugs as invalid. In the meantime, I'd be glad to help out with 'weeding' incomming bug reports. Depending on the bug tracking system, you can even just let people do this ad-hoc... bugzilla (for example) has an unconfirmed status for new bugs; it would just take people looking at all unconfirmed bugs and marking them appropriately. -- Jim C. Nasby, Sr. Engineering Consultant [EMAIL PROTECTED] Pervasive Software http://pervasive.com work: 512-231-6117 vcard: http://jim.nasby.net/pervasive.vcf cell: 512-569-9461 ---------------------------(end of broadcast)--------------------------- TIP 2: Don't 'kill -9' the postmaster
