On Mon, 20 Aug 2001, Jani Taskinen wrote:
>
> Why are you not willing to give support to something
> YOU have created ??? This is ridiculous.
Jani, may I bring the following points to your careful
consideration.
1. Directing questions to a mailing list increases the size
of the audience for a specific issue, which usually results
in improved response times. A user who had similar
experience might be able to help out the questioner. That
happens frequently and is the base for huge mailing lists
such as php-general.
2. Knowledge is automatically shared. Storing the contents
of those mailing lists will enable users to retrieve specific
pieces of information instantly.
These are the primary reasons why I direct questions to
mailing lists. It improves the overall user experience.
- Sascha Experience IRCG
http://schumann.cx/ http://schumann.cx/ircg
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